Knowledge Base/General Computing Information/Microsoft Outlook

Configuring Outlook with a Shared Mailbox under a Student Account

Repp, Andrew S
posted this on Jan 19 16:29

Many work study and grad assistants are required to have access to a shared mailbox using Microsoft Outlook while on campus.  Once access has been granted (access is to be requested by the supervisor), follow the steps below to configure Outlook.

  1. While logged into a campus computer as a student, open Microsoft Outlook (the icon should be on the Start Menu or Desktop)
  2. At the Startup Wizard, select Next.
  3. Select Yes at the configuring an email account window.
  4. At the Auto Account Setup screen, select the checkbox Manually configure server settings or additional server types and press Next.
  5. Select Microsoft Exchange and select Next.
  6. You will be prompted to enter the Exchange Server name and User name.
    1. Enter usf-exchange as the server name.
    2. Enter the shared mailbox name you wish to access.  For example, socaprintshop, ambassadors, helpdesk, and avevents could all be possible mailboxes.  If you're unsure of the mailbox name, please contact us.
    3. Press Check Name to see if Outlook underlines the server name and user name.
  7. Select Next and Finish to complete the setup.  Outlook should now open with the mailbox located on the left hand pane.